Multi-sectoral guidelines to tackle third-party violence and harassment related to work

The aim of the Guidelines is to ensure that that each workplace has a results oriented policy which addresses the issue of third-party violence. The Guidelines set out the practical steps that can be taken by employers, workers and their representatives /trade unions to reduce, prevent and mitigate problems. The steps reflect the best practices developed in our sectors and they can be complemented by more specific and/or additional measures.