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PSI affiliates in Zambia welcomed the opportunity of Africa public services day to underscore the importance of quality public services. The affiliates lined up a number of activities for the commemoration of public services day
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This report is delivered by Rodrigues Public Service Workers Union on the celebration of the QPS Day in Rodrigues.
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In March 2007, 25 organisations representing street vendors, sex workers and other constituencies of the urban poor from six provinces met to discuss and plan a programme for the WCCA (World Class Cities for All) campaign.
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Four different unions, from differnt confederations and both public and private sector, have joined forces and achieved one collective agreement for all bus drivers in the country.
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"People care more about the quality of schools and hospitals than about getting a choice of where they are taught or treated", Welsh Assembly Finance Minister Sue Essex said today.
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An article written by Brazilian researchers summarises twenty successful experiences of public utility services of water supply and sanitation selected according to methodology that aims to benefit good practices in these public services.
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Partnership for Quality is the New Zealand Public Service Association's industrial strategy. It has turned the union's fortunes around - PSA is now the largest and fastest growing union in the country.
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The Public Service Association is welcoming an announcement from government that the review of state sector spending will be a targeted exercise aimed at strengthening public services rather than cutting them.
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A new report from the University of Ithaca, New York, outlines two alternative strategies for local government restructuring: the "high road”, using new management innovations to increase internal productivity, and the “low road”, which focuses on downsizing and contracting out. The study provides empirical evidence of the problems associated with contracting out, and explores the rewards of internal restructuring as an alternative.
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To protect against privatization and to discredit the myth of government workers as overpaid loafers, unions representing City of Portland employees have developed a partnership to improve services, increase efficiency, and cut costs.
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A new report from Publin has found that innovation is alive and well in Europe's public sector. Even without pressures to increase profit, public employees are struggling to innovate and improve the quality of services.
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The theme for Civil Service Week in Jamaica was Quality Public Service through Partnership and Participation. PSI's two affiliates in Jamaica were very much involved.
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For Annie Geron who is General Secretary of PSLINK, the Confederation of Public Sector Unions of Philippine government employees, the fight against corruption is a core issue for unions and civil society.
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Osaka City Workers’ Union has established a think tank to help them develop a new way of providing public services. Communication and co-operation are the keywords.
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In New York State, USA, a number of councils in the 1990s have carried out restructuring programmes which have involved a range of formal involvement with trade unions, from labour-management committees to a complex system such as total quality management (TQM).
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An Indian NGO, Prayas, based in Pune in the state of Maharashtra, has made a significant impact in opening up decision-making in energy to public debate. Prayas calls the principles of this process transparency, accountability and participation – TAP.
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India has a distinctive history of participative democratic structures. An outstanding example is the state of Kerala, in South India, where a new structure, based on massive public participation, has been developed.
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The Participatory Budget process (Orçamento Participativo - OP) in Porto Alegre is a form of direct democracy, allowing citizens to participate in the neighbourhood they live in or within a particular thematic area and to choose which of their priorities the municipality should implement.
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A fascinating approach to restructuring public sector has evolved in Sweden. The process not only involves trade unions and workers in a central role, but was devised by trade unions, and is referred to under the simple slogan of ‘Kom An!’ ( which means ‘Come On!).
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For several years The Norwegian Union of Municipal and General Employees (NUMGE) has been working to improve the municipal sector through participation in various projects – both to improve services and to avoid privatisation.
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